Terms Of Service & Acceptable Use Policy
Always keep this in mind - We keep our prices low by keeping our expenses low. If you need more support that what is stated below we’re probably not the right company for you.
Regarding our support:
- We do not provide support for plugin’s or configuring your world.
- We don’t provide support on how to FTP files/jars onto your server or how to use Multicraft ect.
- We have a thriving community support forum made up of Minecrafted.NET customers and authorized representatives that can assist and point you in the right direction.
- 99% of issues have already been asked and solved on the forums or is on our FAQ page.
- Please do a quick search and you’ll likely find the issue. If you don’t find the answer from a search post a question and wait for someone to answer.
- If you insist on opening a ticket that is clearly already answered on the forums it will be automatically closed without response.
- Support tickets should only be opened for critical issues, and should not start with “how do I…”
- If you are going to open a support ticket, please verify you are opening it in the correct department with a proper quick and informative title otherwise your support ticket may not get answered in a timely fashion.
- We do not provide refunds for any reason.
- If you cancel your service and don’t cancel the associated PayPal subscription which sends us another payment, it’s not going to get refunded.
- You can however always use credits for additional services.
- If you submit an "Immediate" cancellation, your server will be shutdown within 24 hours. No credit will be provided for unused time.
- If you threaten to open or open a PayPal dispute/chargeback/claim your account will be closed and immediately terminated.
In order to access some of the services on this site, you will be required to use an account and password that can be obtained by completing our online registration form, which requests certain information and data ("Registration Data"), and maintaining and updating your Registration Data as required. By registering, you agree that all information provided in the Registration Data is true and accurate and that you will maintain and update this information as required in order to keep it current, complete, and accurate.
Invoices will be emailed to clients 7 days before payment is due.
Invoices not paid within 2 days of the due date will result in service suspension and late fee of 25% or $2.50 (whichever greater). Unpaid invoices in excess of 4 days will result in service termination and all data removed.
We do NOT guarantee any backups. The client is responsible for all non-hardware related services. You are responsible for any misuse of your Account and you must take steps to ensure that others do not gain unauthorized access to your Account. You may not use your Account to breach the security of another account or attempt to gain unauthorized access to another network or server. Your password provides access to your Account. It is your responsibility to keep your password secure.
Minecrafted.net disclaims all liabilities in connection with the following :
(a)loss of material uploaded; (b)incompatibility of the Services with any of the Client's equipment, software or telecommunications links; (c)technical problems including errors or interruptions of the Services; (d)unsuitability, unreliability or inaccuracy of the Services; (e)computer viruses of any kind obtained by the Client in the course of using the Services; (f)any security breaches whatsoever affecting the Client's Account.
In no event shall Minecrafted.net be liable either in contract, tort (including negligence) or otherwise for indirect, incidental or consequential damages, including without limitation, loss of income, data, use or information. Minecrafted.net will not be liable for failure or delay in performing its obligations if such failure or delay is due to circumstances beyond its reasonable control, including but not limited to acts of any governmental body, war, insurrection, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies or power used in or equipment needed for provision of the Services.
Minecrafted.net does not issue refunds for any reason. Make sure you understand what you are buying before you do so. If you perform a chargeback/dispute on your payments your account will be terminated without refund.
Acceptable Use Policy
Your use of the site is subject to all applicable laws and regulations, and you are solely responsible for the substance of your communications through the site. By posting information in or otherwise using any communications service, chat room, message board, newsgroup, software library, or other interactive service that may be available to you on or through this site, you agree that you will not upload, share, post, or otherwise distribute or facilitate distribution of any content -- including text, communications, software, images, sounds, data, or other information -- that:
a. is unlawful, threatening, abusive, harassing, defamatory, libelous, deceptive, fraudulent, invasive of another's privacy, tortuous, contains explicit or graphic descriptions or accounts of sexual acts (including but not limited to sexual language of a violent or threatening nature directed at another individual or group of individuals), or otherwise violates our rules or policies;
b. victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability;
c. infringes on any patent, trademark, trade secret, copyright, right of publicity, or other proprietary right of any party;
d. constitutes unauthorized or unsolicited advertising, junk or bulk email (also known as "spamming"), chain letters, any other form of unauthorized solicitation, or any form of lottery or gambling;
e. contains software viruses or any other computer code, files, or programs that are designed or intended to disrupt, damage, or limit the functioning of any software, hardware, or telecommunications equipment or to damage or obtain unauthorized access to any data or other information of any third party; or
f. impersonates any person or entity, including any of our employees or representatives.
In addition, you may not use your account to breach security of another account or attempt to gain unauthorized access to another network or server. Not all areas of the site may be available to you or other authorized users of the site. You shall not interfere with anyone else's use and enjoyment of the site or other similar services. Users who violate systems or network security may incur criminal or civil liability.
You agree that we may at any time, and at our sole discretion, terminate your membership, account, or other affiliation with our site without prior notice to you for violating any of the above provisions. In addition, you acknowledge that we will cooperate fully with investigations of violations of systems or network security at other sites, including cooperating with law enforcement authorities in investigating suspected criminal violations.
Denial of Service (DoS) attacks directed at Minecrafted.net, or any attempts to launch a DoS attack from our servers are strictly prohibited. All infractions and or suspected infractions will be investigated and may result in immediate termination of your Account.
Minecrafted.net reserves the right to disable/delete any feature or application provided on shared hosting service without notification if that feature/application is found to be detrimental and/or is hampering the servers' overall health and performance.
If you operate any server using what we deem to be excessive CPU cycles or any resources that cause strain to other servers, we reserve the right to impose new terms or suspend your account.
Minecrafted.net reserves the right to suspend OR terminate services on receipt of abuse complaints.